Terms of Service

These terms govern your use of Automate (the "Service"), operated by Jeedesigns LLC ("we", "us"). Buying a setup or using the Service means you accept them. If you do not accept them, do not use the Service.

1. What Automate is

Automate is not a SaaS product and not off-the-shelf software. We do not sell seats on a shared platform.

We build a separate setup for each customer, on that customer's own server with its own private IP address. Yours is built for you and is not shared with anyone.

The setup is yours. Once it is built, the whole thing belongs to you - the server, the configuration, and all the data on it. We manage the server for you. We do not own your setup and we do not hold it back from you.

What it does: personalizes messages per recipient, manages consent-based lists, paces sending, and reports delivery status. It is not a CRM, a chatbot, or a shared inbox.

We are not Meta. Automate is an independent product, not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or WhatsApp LLC. "WhatsApp" is a trademark of Meta Platforms, Inc., used here only to describe what the software works with. Your use of WhatsApp is governed by Meta's own terms, and we cannot grant you any rights under them.

2. Who can buy

You must be at least 18 and able to enter a contract. If you are buying for a company, you confirm you are allowed to bind that company to these terms.

Automate is sold for business use. It is not intended for personal or household messaging.

3. Price, billing and renewal

• The setup is billed yearly in advance through Stripe. The monthly figure on the pricing page is the effective monthly cost; the amount charged is the yearly total.
• Starter - $180 per year ($15/month effective), including 15,000 messages per month and 2 connected Numbers.
• Growth - $240 per year ($20/month effective), including 37,000 messages per month and 5 connected Numbers.
• Enterprise - $360 per year ($30/month effective), including 75,000 messages per month and 10 connected Numbers.
• Monthly message allowances do not roll over.
• Prices can change for future renewal terms. We will give you at least 30 days' notice before renewing at a new price, and you can cancel before it takes effect.
• Taxes may be added at checkout where they apply to you.

Card details are handled by Stripe and never reach us. See the privacy policy for what we do hold.

4. Setup and delivery

Every instance is built by hand for one customer. Once your payment clears we provision the server, deploy your instance, and email your login credentials to the address on your order - normally within 2 business days.

There is no self-serve trial and no instant activation. If we cannot provision your instance, we will tell you and refund you in full.

5. What you are responsible for

• Consent. Every person you message must have agreed to hear from you. Purchased, scraped, or harvested lists are prohibited - see the Acceptable Use Policy.
• Your content. What you send, and whether it complies with the law where you and your recipients are.
• Your credentials. Keep them secure. Activity under your account is treated as yours.
• Honest sending. You must not use the Service to bypass rate limits, evade platform enforcement, or disguise who is sending.

6. What we do not promise

Automate is built to send inside messaging platform guidelines and does not bypass rate limits. We cannot control what a messaging platform decides to do.

We do not warrant that your number or account will never be restricted, rate-limited or banned by a third-party platform. If a platform takes action against you, that is not a failure of the Service and not grounds for a refund outside the window in our refund policy.

7. Suspension and cancellation

We can suspend or close your account if you seriously break these terms or the Acceptable Use Policy, if the law requires it, or if what you are doing threatens the security of our infrastructure. Where circumstances allow, we will warn you first and give you a chance to fix it.

You can cancel at any time. Cancelling stops future renewals. Refunds for the term you have already paid for follow the refund policy.

8. Your data

You own your data. Your contact lists, templates and campaign history live on your instance and remain yours throughout.

You can export your data at any time while your subscription is active. On cancellation you have 30 days to request an export, after which the server is decommissioned and its contents destroyed with it.

How we handle personal data is set out in the privacy policy.

9. What belongs to whom

Yours: your setup, your server, your configuration, your contacts, and everything you put into it.

Ours: the Automate name, this website, and the tools and know-how we use to build setups for our customers. Those stay with us and are not part of what you are buying.

You may not resell our build service as your own, or copy our tools to build setups for other people.

10. Liability

The Service is provided "as is" and "as available". To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, our total liability for anything arising out of the Service is limited to what you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential loss, or for lost profits, revenue, data or goodwill.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

11. Changes to these terms

We may update these terms. If a change is material we will email you or tell you in the product before it takes effect. Carrying on using the Service after that means you accept the update.

12. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States of America, and the courts there have exclusive jurisdiction - except where mandatory local law gives you the right to bring a claim where you live.

Before starting any formal proceedings, please email us. Most disagreements are cheaper and faster to fix in a conversation, and we would rather have that conversation.

13. Contact

Questions about these terms go to mail@automatemessage.com, or through the contact page.