The window
You have 14 days from the day your login credentials are delivered to request a refund. The clock starts at delivery, not at purchase, so the manual provisioning period never eats into your evaluation time.
We will ask what did not work for you. That is a request, not a condition - you do not have to answer to get a refund.
Why the refund is partial, not full
Automate is not a shared, off-the-shelf app. Every order provisions a dedicated VPS and a private IP for you alone, deployed and configured by hand before your credentials are ever sent. That infrastructure and setup work is a real cost we have already paid by the time your refund window opens - it is not something we get back by cancelling your account.
Refunds inside the window are the subscription fee you paid, minus a deduction for the setup and server cost already invested in provisioning your instance. We will tell you the exact deduction and the refund amount before you confirm the request, so there is no surprise at the end of it.
How to request one
- Email mail@automatemessage.com from the address on your order, with the subject line "Refund request".
- We confirm receipt within one business day, with the deduction and final refund amount for your instance.
- Once you confirm you want to go ahead, we process the refund to your original payment method within 5 to 10 business days. Your bank may take longer to show it.
What happens to your instance
Once a refund is issued we decommission your dedicated server and delete its contents, including uploaded contact lists and campaign history. Export anything you want to keep before you request the refund, or tell us and we will hold the data for 7 days first.
After the window
Subscriptions are billed yearly in advance and are not pro-rated after the refund window closes. You can cancel at any time to stop the next renewal, and you keep full access until the end of the term you have already paid for.
Exceptions
- Accounts terminated for abuse. If we terminate your account for breaching the Acceptable Use Policy - sending to purchased or scraped lists, for example - no refund is due.
- Third-party platform action. A messaging platform restricting or banning your number is outside our control and is not by itself grounds for a refund after the window. Inside the window, you do not have to give a reason - the setup deduction described above still applies, the same as any other refund.
- We could not provision. If we are unable to deliver your instance at all, no server or IP was ever set up for you, so no deduction applies - you are refunded in full, regardless of elapsed time.
Questions
Ask before you buy, not after - we would rather talk you out of a plan than take money you want back. Reach us at mail@automatemessage.com or via the pricing page.