Contact

We're here to help.

Email mail@automatemessage.com or use the form below. Both reach the founder directly, and we reply the same day.

Replies the same day
Read by the founder who builds Automate
No sales follow-up

Send a message

Goes straight to us. No ticket system in between.

The reply goes to this address.

Reply the same day Never shared or sold No sales follow-up

What you type here is emailed to Automate and stored by our form provider. It is used to answer you and nothing else. See the privacy policy.

After you hit send

How your message is handled

01

You hit send

Your message lands in our inbox directly. No ticket queue, no bot screening it first.

02

We read it ourselves

The same people who build and run Automate read every message, so nothing gets lost in translation.

03

You hear back fast

Replies go out the same day. Setup and billing questions get a real answer, not a script.

FAQ

Product, deployment and support

The questions buyers ask before and right after ordering - about the product, the setup, and what is included. Straight answers, no hedging.

Does Automate have a free trial?
No. Every instance is built for one customer on a dedicated server, so there is no self-serve trial. You purchase a plan, we deploy your instance within 2 days, and the 14-day refund window from credential delivery is your evaluation period - long enough to run a real campaign before you commit.

Do I need my own WhatsApp number to use Automate?
Yes. You connect your existing business number - or several - by scanning a QR code from your dashboard. The number stays yours, and plans include between 2 and 10 connected numbers.

Do I need to install any software?
Nothing to install and no browser extension. Your instance runs on the dedicated server we provision for you, and you log in to it like any website. We manage the server, updates and maintenance; you manage campaigns.

Where is my customer data stored?
On the dedicated virtual private server provisioned for your account - not in a shared database with other customers. Your contact list is never sold, rented, or used to train anything, and nobody else sends from your private IP.

What happens after I pay for Automate?
We provision your dedicated VPS with its private IP, deploys your isolated instance, and emails your login credentials - typically within 2 days. From there you connect a number, import your list, and your first campaign can go out the same day you log in.

What should I prepare before setup?
Three things: your opt-in contact list as a CSV, the WhatsApp business number or numbers you want to send from, and the offer you want to message about. Extra columns in your CSV - name, city, last purchase - become personalization variables automatically.

What support is included with every plan?
Provisioning and setup are done by hand for every customer, onboarding and migration help are included, and email support is answered the same day by the founder who builds Automate, with priority replies on Enterprise. There is no support tier between you and the person who wrote the code.

Can I move my list from another tool?
Yes. Migration is part of onboarding on every plan: export your opt-in contacts as a CSV from your current tool, and Automate handles the import, dedupe and validation. Only your list moves - your sending history stays where it was.